Medical Support Officer

HBF Employee Benefits

• FREE Corporate Gold Hospital Insurance (for you and your family)
• 3 additional wellbeing days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata
• 2 volunteering days per year
• 18 weeks paid parental leave
• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels
• Centrally located CBD office with discounted onsite barista
• Hybrid working arrangements available

About the Role
As a Medical Support Officer, you will play a key role in delivering high-quality support to medical providers and internal stakeholders. Working within the Provider Contracts & Integrity team, you will manage enquiries, maintain provider records, and ensure accurate processing of information in line with HBF policies and service standards. This is a fast-paced, customer-focused role where attention to detail, strong communication skills and a proactive approach are essential.

In this role, you will:

• Provide timely, accurate and professional support to medical providers via phone and email
• Respond to enquiries relating to benefits, claims, agreements and HBF policies
• Maintain and update provider records, registrations and agreements in line with processes
• Accurately process administrative tasks and data entry, ensuring compliance with KPIs
• Build and maintain positive relationships with internal and external stakeholders
• Contribute to continuous improvement initiatives and support team projects

This position is based in Perth on a permanent full-time basis.

About You
You are a customer-focused professional with strong administrative and communication skills, who enjoys working both independently and as part of a team. You bring a high level of attention to detail and take pride in delivering accurate and efficient work. With a proactive mindset, you are confident managing enquiries, solving problems and building effective working relationships in a dynamic environment.

Ideally, you will have:

• Demonstrated experience delivering high-quality customer service
• Ability to interpret and apply business rules
• Strong written and verbal communication skills with a professional approach
• Strong computer literacy, including MS Office and data entry accuracy
• Ability to manage tasks efficiently while meeting deadlines and performance targets
• Proven ability to build effective relationships with a variety of stakeholders
• Strong problem-solving skills with the initiative to take ownership of tasks

Keen to Apply?
Great! Applying is as simple and quick as clicking on the “Apply" button to complete your application.

Our recruitment and selection process includes a variety of assessment methods including reference checks, National Police Clearance and verification of working rights in Australia. 

Inclusion and Accessibility
At HBF, we believe in the potential of every individual. We’re committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community, including transgender and gender-diverse applicants.

We want you to Be You, Be Bold, and feel supported every step of the way. If you require any adjustments or alternative formats during the recruitment process, please contact us at careers@hbf.com.au.

To learn more about our commitments visit: Community Initiatives | HBF Health Insurance